Team Manager, Aylesbury, circa 31k p.a.

Accountable to: Operations Manager (One Recovery Bucks)

Overview: Oasis works in partnership with the Midlands Partnership Foundation NHS Trust (MPFT) & Connections to provide the One Recovery Bucks service. The nature of the work is that NHS and Charity staff work closely together to deliver a fully integrated service across Buckinghamshire.

Job Summary: This post will require you to manage a team of staff responsible for the delivery of effective substance misuse services. You will contribute to the delivery of the contracts and report against targets on a regular basis using our internal database system. You will play an active role in the day to day operational management of the service as well as having a role to play in the ongoing development and growth of the organization. You will also be expected to contribute to ensuring Oasis’ vision and values are embedded within the service.  

Person Specification (Essential)

Technical/Professional Skills, Expertise and Qualifications

  • Ability to provide management, leadership and motivation to a multi-disciplinary recovery team to ensure effective delivery of adult substance misuse services in Buckinghamshire 
  • Extensive Management experience and a management qualification is essential 
  • Capable of providing team members with day to day operational advice and guidance in line with NICE, NHS and Public Health guidelines, alongside Inclusion and MPFT Standard Operating Procedures, policies and procedures
  • Able to support the team to deliver high quality, evidenced based care that is clinically safe and effective
  • Confident in making decisions and communicating effectively to ensure the team have a clear understanding of specified targets
  • Effective oral and written communication skills, and the ability to adapt communication to suit the audience, e.g. service users, commissioners, staff
  • A knowledge of quality standards and regulatory requirements
  • Change management ability
  • Experience of setting and managing budgets
  • Proven track record in working with client base, an in-depth knowledge of relevant theory and practice, and a relevant qualification (or working towards)
  • Good time management and ability to work to deadlines
  • Knowledge and experience of developing, implementing and reviewing substance related interventions

Additional Service Performance & Substance Misuse Specific Requirements (Essential)

Technical/Professional Skills, Expertise and Qualifications

  • Proven professional record within adult substance misuse services, including hands-on experience
  • Knowledge of relevant government initiatives, sector regulations and the social care agenda
  • Ability to display a person-centred approach and a proven track record in service user involvement

Job Description – Detailed General Duties and Responsibilities

  1. Operational Management, Service Delivery & Quality

To contribute to the management of the team, service delivery level and quality by:-

  • Helping to ensure development is undertaken in a needs-led and planned way
  • Working with senior managers to maintain required quality standards of service delivery
  • Supporting staff and volunteers during day to day operational issues
  • Participating in the maintenance and utilise management information and data collection systems as appropriate

2. People Management

To lead, manage and motivate the team by:-

  • Providing team members with advice and guidance on day-to-day work issues
  • Using a participative style as the norm ensuring a culture is developed and sustained within the team that is conducive to team-working, continuous improvement and learning
  • Ensuring that all staff within the team receive regular support and guidance both formally and informally through the supervision and appraisal process
  • Ensuring all staff participate in learning & development activities appropriate to their role and the needs of the service
  • Building a co-operative and collaborative team that is flexible and adaptable to changing requirements
  • Assigning work to team members, monitoring and supervising the day-to-day delivery and quality standards of the work 
  • Create and implement staff rota to ensure appropriate cover and service delivery. Monitor and manage staff attendance & time keeping
  • Agreeing and implementing plans for reaching and maintaining performance standards, where appropriate including capability assessments and disciplinary investigations
  • Ensuring team members perform all administrative duties in a responsible and timely manner
  • Ensuring that Oasis’ policies and procedures are adhered to, in line with Inclusion NHS Trust
  • Undertaking induction of new employees and volunteers

3. Other Management Duties

  • Recruit, select and induct new members of staff when relevant
  • Chair daily Multi-Disciplinary Team Meetings to facilitate effective team communication
  • Investigate and respond to service user complaints
  • Safeguarding – support the team to ensure the safety of service users, relevant others including children & vulnerable adults
  • Develop and maintain effective partnership relationships with key stakeholders
  • Domestic Violence Champion and attendance at monthly MARAC meetings
  • Residential Rehab – Collate referrals and act as main point of contact for all staff wishing to refer service users to residential rehab. Liaison with Public Health England and with residential rehabs.

3. Financial Management

To be responsible for the budget and expenditure within area of responsibility 

  • Specifically, office stationery & equipment expenditure 

4. Health, Safety & Risk Management

To ensure Health and Safety standards are maintained and risk is mitigated to the lowest level possible by:-

  • Being responsible for all Health & Safety matters within area of responsibility, ensure compliance within the team 
  • Ensuring that task-based and, where appropriate, clinical risk assessments and reviews are undertaken, and that identified risks are managed and mitigated where possible 
  • Undertaking Risk Assessments and acting upon risk of danger to service users and others who may be at risk as a result of information obtained
  • Ensuring all Health and Safety concerns are appropriately reported and action taken in a timely manner

5. Compliance

To ensure compliance with internal and external standards and codes of conduct by:-

  • Meeting all regulatory requirements
  • Complying with Oasis’ Code of Conduct, policies and procedures
  • Ensuring all team members understand applicable regulatory requirements and work within business plans for the service

6. Personal Development

To continuously review own performance and development needs to assist personal growth and development by:-

  • Continual self development by attending relevant training courses and keeping up-to-date with mandatory training 
  • Participating in open two-way dialogue during performance management meetings, agreeing own task and development objectives and reviewing these and overall performance against the required competencies

7. Service Quality

To ensure service quality standards are maintained by:-

  • Monitoring the team’s quality performance to ensure it meets expectations and agreed performance criteria 
  • Monitoring the team’s data collection and recording standards to ensure service delivery and quality measurements are accurate
  • Carry out case management and audits to monitor care quality standards, data requirements and outcomes
  • Manage performance of team members against contractual targets and issues identified in case management and audits
  • Weekly participation in management meetings to support effective operational delivery of services; data requirements are being met; and risk is managed appropriately within the service
  • Use of Microsoft Office and Links Carepath (case management and reporting system). Analysis and reporting of service data and responsibility to ensure NDTMS upload is submitted.

8. Service Delivery

To ensure service delivery targets are met and team utilization levels are maintained by:-

  • Ensuring all clients are allocated amongst team members in the appropriate timescales
  • Assess, process and allocate new referrals into the service
  • Conforming to monthly work programs as agreed with the Service Manager and to ensure that any changes to the programs are implemented by the team
  • Monitoring team’s performance against all applicable contractual criteria where required to do so by the Service Manager
  • Working with the service manager and key stakeholders to enhance, develop and expand the service

9. Deputizing for Service Manager

To deputize for the Service Manager when required to do so by:-

  • Attending meetings on behalf of the Service Manager
  • Being the first point of contact in the absence of the Service Manager and resolving day-to-day issues or escalating to the Chief Executive or other relevant senior managers, if appropriate

10. Empathy and Support

To ensure the team support service users by developing an appropriate person centred approach which results in:-

  • Enabling individuals to adopt safe practices associated with substance use 
  • Working within best practice guidelines and local care pathways
  • Applying recognised theoretical models or approaches (e.g. motivational interviewing)
  • Participating in joint work and partnerships with other organizations, where required

11. Business Development, Marketing & Strategic Planning

To develop the services offered locally in line with the business plan by:-

  • Being aware of the local market and look for and take advantage of business development opportunities within their own service or new areas
  • Identifying ways to adapt the service delivery or the way the service operates to meet changing service user/commissioner needs or a changing regulatory environment
  • Keeping abreast of local and sector development and liaising with the Service Manager to incorporate into business planning

12. Property

  • In conjunction with senior managers, be responsible for service premises, ensuring that they are generally fit for purpose for both employees and service users.

13. Miscellaneous

  • To undertake any other duties reasonably requested by the Service Manager. Some evening, weekend and bank holiday working may be necessary

This job description reflects the overall scope and responsibilities of the role. All jobs change or evolve over time in order to meet corporate or local needs and this job description will therefore be subject to periodic joint review and change if required.

To apply for this post please email recruitment@oasispartnership.org and we will send you an application form. Please state the job you are applying for.

Closing date: 6th August 2021