About Us.

Our goverance

The Oasis Partnership UK is a registered charity in accordance with the Charities Act 1993. Our registered charity number is 1054524. The Oasis Partnership UK is also constituted as a company limited by guarantee and is registered under the Companies Act 1985, number 3164431.

Our registered office is:

Oasis House,

George Street,

High Wycombe,

Buckinghamshire,

HP11 2RZ

Telephone: 0300 6662747

Fax: 01494-898489

Email: Info@oasispartnership.org

The Oasis Partnership is governed by a Board of Trustees. Our trustees are responsible for the general control and management of the administration of Oasis Partnership.

Board members, lead the overall strategic direction of the organisation. The Trustees meet quarterly for Board meetings whilst also participating in sub-committees which convene as required, in line with business demands. Oasis Partnerships governance procedures are reviewed regularly by the Governance Committee, finance is reviewed by the Financial Scrutiny committee and business development is led by the Contracts and Tenders Committee.

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How to make a complaint

At Oasis, we want all people who use our services to have an excellent experience, but we recognise that sometimes things can go wrong. Complaints provide us a chance to look at our services and practice and where necessary, make improvements. Please use the 'contact us' form to raise our complaint or write to us at our HQ address. If your complaint is linked to the One Recovery Bucks Service please contact them directly onerecoverybucks as the service is led by Inclusion NHS FT.

If you have any concerns or are dissatisfied at all, get in touch. Usually the best way to make your complaint is locally. Raise your issue with any member of staff, and we promise:

  • Your complaint will be dealt with immediately, or if that's not possible within 48 hours.
  • If you're not satisfied with the result, you can ask for your complaint to be passed onto the CEO for review.

If you prefer not to deal with your complaint informally, you should put your complaint in writing, and send it to the HR manager at our HQ address in Wycombe. We promise:

  • You will receive an acknowledgement letter within four working days.
  • Your complaint will be investigated and resolved within twenty working days.
  • Where resolution takes longer than twenty days because the complaint is still being investigated, you will receive a letter explaining this.

If you have any further questions about our complaints procedure, please contact us.